US Catalyst Warranty
Don't forget to register your new catalyst warranty!
Condar's online form makes this
process quick and easy.
When properly installed in the US, catalysts are warranted
for structural integrity for up to five years or 12,000 hours burn-time, whichever comes first(* see below exclusion). Damage due to
incorrect use, including using fuels other than dry natural wood, is not covered.
Note: Exported Condar catalysts are not warranted. To learn more about ordering from outside the lower 48 States,
please visit our Fast, Easy Shipping page.
Remedies Under this Warranty
Condar Company will replace a defective catalyst, free of charge, for the first 90 days following the date of original purchase. After the
first 90 days, customer pays the following:
|Years of Use
||50% of original price
||60% of original price
||70% of original price
||80% of original price
||90% of original price
|| Replacement at current retail price.
* excludes CC-800 (Flexburn 2-in-1 Encore and Defiant)
For a replacement catalyst please send catalyst, warranty claim, copy of original receipt, $15.50 shipping charge, prorated payment, and a note indicating the place of purchase and price paid to:
111 Kangaroo Drive
P.O. Box 250
Columbus, NC 28722-0250
Questions? Email our warranty administrator Timothy Williams.